Tag: transformation
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The Future of the Citizen Experience
Citizens are demanding more from their governments, expecting the same level of personalised service that they receive from the private sector. This shift in expectations, coupled with rapid technological advancements, presents both challenges and opportunities for the public sector. To thrive in this rapidly evolving landscape, a human-centred approach to citizen experience is paramount.
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Encouraging join up across Departments.
Yesterday at GovCampNorth, there were multiple pitches all based on one common theme; how we can encourage and support collaboration and sharing across Government Departments. The reason given behind increasing this collaboration was varied; from improving opportunities for re-use and the sharing of best practices; to the opportunity to tackle and solve societal problems that…
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Onwards and Upwards
Today I say goodbye to my work with Kainos, and begin my new role as a Director at Deloitte Digital. I’ve really enjoyed the last 18 months with Kainos; and the opportunity it gave me to step back and focus on delivering ”A thing” after I was left feeling rather burnt out and exhausted by…
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The Disability Price Tag
How bad service design punishes those with a disability. If you’ve never heard of the ‘Disability Price Tag’; the simplest way to describe it is that it’s the price you pay for costly mistakes due to symptoms of (or a byproduct of) your disability. People with ADHD are so often hit by the disability price…
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How do we make legacy transformation cool again?
Guest blog first published in #TechUk’s Public Sector week here on the 24th of June 2022. Legacy Transformation is one of those phrases; you hear it and just… sigh. It conjures up images of creaking tech stacks and migration plans that are more complex and lasting longer than your last relationship. Within the Public Sector,…
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Maximising the Lean Agility approach in the Public Sector
First published on the 26th June 2022 as part of #TechUk’s Public Sector week here ; co-authored by Matt Thomas. We are living in a time of change, characterised by uncertainty. Adapting quickly has never been more important than today, and for organisations, this often means embracing and fully leveraging the potential of digital tools.…
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Becoming Product Led
Recently I was asked how I would go about moving an organisation to being Product Led; when agile and user centric design are equally new to the company, or when agile has not delivered in the way that was expected. Before diving into the how, I think it’s worth first considering the what and they…
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Digital Transformation is still new
We’re punishing those who are less experienced, and we need to stop. In the last few weeks I’ve had multiple conversations with clients (both existing and new) who are preparing for or have recently not passed their Digital Service standard assessments who are really struggling to understand what is needed from them in order to…
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Talking Digital Transformation
It’s something that has come up a lot in conversations at the moment, what is Digital Transformation? What does Digital Transformation mean to me? I always joke that it’s my TED talk subject, if I had one; as such I thought why not write a blog about it? What is Digital Transformation? According to Wikipedia,…
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Agile at scale
What do we even mean when we talk about agile at scale and what are the most important elements to consider when trying to run agile at scale? This is definitely one of those topics of conversation that goes around and around and never seems to get resolved or go away. What do we even…